Personal information we collect
We only collect personal information that is necessary for us to perform our organisation’s functions and activities, or to comply with our legal and regulatory obligations.
The kind of information we collect and hold will depend on the services you request from Springwood Living Group, however it may include:
- Information you give us when you request a service from us, which will include your name, address and contact details, and may also include your signature.
- Communications between you and Springwood Living Group.
We also collect some information from you when you use our website. Your use of the website will determine the amount and type of information which we collect about you. Some of this information will not be personal information because it will not reveal your identity. The only personal information which we collect about you when you use our website is what you tell us about yourself, for example, by completing an online form, or information you provide to us when you send us an email. We will record your email address if you send us an email.
We may use temporary (session) cookies or permanent cookies when you access our web site. This allows us to recognise your browser and track the web pages you have visited. We do not link this information back to your identity or other information that you have provided to us. We do not store any information that identifies you inside cookies. You can switch off cookies by adjusting the settings on your web browser.
Collection of anonymous information
Springwood Living Group tracks usage patterns on our website on an anonymous basis. Your identity cannot be reasonable ascertained from this information. When you visit our website, a web server will record your visit and specifically certain information including;
- Date and time of your visit
- Pages accessed and any documents you download
- Referring URLs
- Your internet provider
- Information of a technical nature including your Operating System, device type, and screen size
If you send us personal information that we have not requested, or we determine that the personal information you have provided to us is not reasonably necessary or directly related to any of our functions or activities, we may de-identify or delete this information without notifying you to protect your privacy.
How we collect your personal information
Normally we collect information from you directly, unless it is unreasonable or impracticable to do so. We may also collect information from you relating to third parties. Accordingly, we may also collect information about you from a third party.
How we hold your personal information
We may hold your personal information in either electronic or hard copy form. If you provide information to us electronically we retain this information in our computer systems and databases. This includes computer software programs, internet servers, and hosted internet solutions provided by third parties. If you provide information to us in hard copy (paper) this information is normally retained in our files and a copy is made to our electronic files.
We use industry standard security measures to safeguard and protect your information. This includes taking reasonable steps to ensure your personal information is protected from misuse, loss, unauthorised access, modification or disclosure.
If we are unable to collect your personal information
Purpose of collection of your personal information
We collect your personal information so we can carry out the services you have requested from us.
We may also use your personal information to comply with laws or regulations or to comply with any directions given by regulators or authorities. We may also use your personal information to provide you with information about other services offered by us. If you would prefer not to receive this information, please let us know and we will respect your request.
Disclosure of your personal information
We will disclose personal information you have provided to us so that we can provide the services you have requested.
We may disclose your personal information to our service entities and contract out some of our functions (such as printing) to external service providers. We may disclose your personal information to these external service providers but only so that they can provide the services that we have contracted out to them.
We may send you direct marketing communications and information about products and services offered by us via email, or regular mail.
If you have indicated a preference for a method of communication, we will endeavour to use that method wherever practical to do so.
You may opt out of receiving marketing communications at any time by responding via the channel in which you received the marketing communication, or by contacting us (see contact information below). If you have provided us with your email address, we may send you emails relating to our services, or other industry specific information. You can unsubscribe from emails by clicking the unsubscribe link on the footer of the email communication you have received. We may use an “email management system” to automate the management and dispatch of these emails. The system operates by inserting tracking codes in the emails that we send to you. The tracking code allows us to collect personal information about you, such as whether you received and opened an email, and whether you clicked through to any links to our website. This information that we collect about you will be stored by our email management system.
We use the information that the email management system collects to;
- ensure that you only receive correspondence that you have informed us that you wish to receive
- ensure that the email address that you have provided us is still operational
- determine whether emails that we send to you are received by you
- update a request that you make to us to unsubscribe from a communication that we send to you
- review the effectiveness and relevance of our emails to you by collecting other statistical information
We do not provide your personal information to any other organisations for the purposes of direct marketing.
Overseas disclosure of personal information
We may disclose your personal information to third parties and service providers located overseas only in order to provide you with services you have requested or consented to. We may disclose your personal information to the following locations: the United States of America – for database management services in connection with our web hosting, email hosting, email marketing and data management programs. We take reasonable steps to ensure that the overseas recipients of your personal information do not breach the privacy obligations relating to your personal information.
How you may access or correct your information
You may access your personal information held by Springwood Living Group by making a request to us. We will handle requests for access to your personal information in accordance with the NPPs. We will deal with all requests for access to personal information as quickly as possible. Requests for a large amount of information, or information which is not currently in use, may require further time before a response can be given. If your request is unlawful or may interfere with the privacy of others we may reasonably refuse to provide access to your personal information. If you would like us to update or amend your personal information, please contact us and we will make the requested amendments. We may ask you to verify your identity to ensure that personal information we hold is not improperly accessed. If you would like more information about the way we manage personal information that we hold about you, or are concerned that we may have breached your privacy and wish to make a complaint, please contact us by either: